lpg gas subsidy not received in my bank account what to do ?

What To Do If LPG Subsidy is Not Received

LPG Subsidy is one of the benefits offered by the Indian government to individuals, while procuring their gas cylinders for the month. The government has introduced the DBTL PAHAL scheme, that allows individuals to receive their subsidy directly into their bank accounts, so as to facilitate easy transfer of funds as well as to prevent fraudulent transactions and misuse of the subsidy. Once they have applied for this scheme, individuals will have to check the status of their subsidy application. In order to apply for this scheme, individuals will have to compulsorily provide their Aadhaar card details.
However, despite these measures, there are times wherein individuals don’t receive their subsidies in their account. There could be numerous reasons as to why this has occurred. But regardless of the reasons, this inconvenience highly discourages individuals from wanting to procure the DBTL PAHAL scheme.
lpg gas subsidy not received in my bank account what to do ?

The following paragraph will talk about the common reasons as to why LPG subsidy is not credited to the bank account of the individual along with solutions for the same.
  • Subsidy has not been received despite cylinder being delivered.
    Once the cylinder has been delivered, it takes individuals a period of 2-3 days for their subsidy to be reflected in their bank account. In case, individuals have not received their subsidy even after this period, they can contact the DBTL Grievance Cell.
  • The transaction has failed.
    In case the subsidy has been sent but the same has not been reflected in the individual’s bank account, he/she must visit their bank branch with their Aadhaar card and enquire 

  • Subsidy has been transferred but it is not seen in the bank account.
    In case there is no failed transaction and the amount has been transferred but the individual has not received, then individuals can visit the bank branch with their Aadhaar card. Alternatively, they can link their Aadhaar card to another bank account.
  • The cylinder has been booked but individuals have not received LPG subsidy.
    Individuals are advised to wait for a minimum period of 4 days post which they can call the toll free number 18002333555. The customer care representatives will take care of the rest. Updates will be sent to the individual’s mobile number.

LPG Subsidy Helpline

At times, when you have any question or doubt about the LPG subsidy scheme, you can call up on the DBTL Helpline number. A common call centre has been set up by the Ministry of Petroleum and Natural Gas. All the LPG customers of HP Gas, Indane and Bharat Gas can call up on this helpline number for resolving their queries. The helpline number of the DBTL Grievance Cell is 1800-2333-555.
There are a number of cases of individuals who have not received their subsidy and the reasons are generally one of the above. Contacting either the gas agency or bank will generally sort the issue out. In case problems still persist, individuals can contact the DBTL helpline.

How to Transfer HP Gas Connection ?

HP Gas Connection Transfer Procedure

If you’re shifting your residence to a different location within the city in which you already have an active LPG connection, follow these steps:
  1. Approach your distributor with your consumer number and Subscription Voucher (SV) and fill out the Transfer Form.
  2. Submit the Transfer Form and consumer number with the distributor and inform them that you are shifting residence and hence require the address and KYC to be updated to reflect the change in address.
  3. The distributor will give you an electronic Consumer Transfer Advice (e-CTA) which is valid for 3 months.
  4. Once you’ve shifted residence, take the e-CTA to the new HP Gas distributor, who will update your SV or issue a new one as the case may require.
lpg gas subsidy not received in my bank account what to do ?

It’s important to note that if you aren’t shifting between cities, you can retain the same LPG cylinder and pressure regulator and reuse the same at the new distributor.
If your current distributor can still service the location of your new address, you can just have them update your address details in their KYC documents and continue filling the same cylinder at the same location.

How to Transfer HP Gas Connection to a New City

If you are shifting your residence to different city from the one in which you’re registered for an HP Gas connection, follow these steps:

  1. Approach your HP Gas distributor with your SV, DGCC Booklet, empty LPG cylinder, pressure regulator, and filled out transfer form.
  2. Submit all these to the distributor, who will give you a Termination Voucher (TV) which is valid for one year along with the security deposit for the cylinder and pressure regulator.
  3. Once you’ve shifted residence, take the TV and DGCC Booklet to the new distributor in the new city of residence and submit the same.
  4. The distributor will then issue a new SV and update the consumer number.
  5. After registration, the distributor will issue a new LPG cylinder and pressure regulator upon the payment of the deposit amount.

How to Transfer HP Gas LPG Connection Between Person to Another Person

LPG connections can be transferred for any of 5 acceptable reasons as mentioned under:
The government has allowed LPG customers to transfer their LPG connections in the following cases:
  1. Transfer of Gas Connection to a Family Member:

    For the purposes of LPG transfer, family member means either Father, Mother, Son, Daughter, Brother or Sister. An ID proof and address proof document of the Transferor and Transferee is required to be submitted to the HP Gas distributorship at the time of transfer. A declaration form has to be filled out and duly signed by bother the Transferor and the Transferee and be submitted to the distributor.
  2. Transfer of Gas Connection Outside the Family:

    A valid LPG connection held with all KYC documents in place can be transferred by the connection holder to a person who is unrelated (not the father, mother, brother, sister, son or daughter). An ID proof and address proof document of the Transferor and the Transferee must also be submitted at the time of transferring the connection for the distributor’s records and to maintain legality in the transaction. Both the Transferor and Transferee have to sign the declaration form.
  3. Transfer of Connection without Consent from the Transferor:

    If a person holds a Subscription Voucher and equipment from a particular distributor, but a letter of consent cannot be acquired from the Transferor for whatever reason, the connection can still be transferred. The Transferee need only fill out and duly sign the declaration form and submit the required ID and address proof.
  4. Transfer of Connection Due to the Death of the Connection Holder:

    In the event of the demise of a LPG connection holder, the next of kin/legal heir can have the connection transferred to his/her name. In order to transfer the connection on these grounds, a death certificate of the original registered LPG consumer and KYC documents of the legal heir/next of kin must be submitted to the distributor.
  5. Regularization of LPG Connection:

    This is the process to follow if the LPG connection had been held without a Subscription Voucher in the past. In this case, a process needs to be followed which will regularize the LPG connection. A set of KYC documents needs to be filled out and submitted along with ID proof and address proof and a duly filled out declaration form.

HP Gas Connection Transfer Form

The government has made it possible to transfer LPG connection and registration from one person to another in various circumstances. To do this, a process must be followed which starts with filling out a form. The layout of the form is given below along with instructions on how to fill it up correctly:
FORMAT FOR TRANSFER OF DOMESTIC LPG CONNECTION To, Name & Address of the Distributorship: <Here, fill out the name and address of your current HP Gas LPG distributor> From: Name of the Transferor: Address of the Transferor: Subscription Voucher (SV) Number: dated: Consumer Number: Name of the Transferee: Address of the Transferee: Relationship with Transferor: Type of Transfer / Regularisation (tick the appropriate box):
  • Type A: Transfer of subscriber to a family member.
  • Type B: Transfer outside family.
  • Type C: Transfer without consent letter from Transferor.
  • Type D: Transfer to next of kin in case of death of Subscriber.
  • Type E: Regularization of connection (LPG equipment held without possessing SV).
Declaration of Transferor (Strike off If Not Applicable) I Mr./Mrs./Ms ___________________, am no more in need of the abovementioned LPG connection and request you to transfer the same to the transferee. I hereby authorize you to handover the security deposit amount held in my name to Mr./Mrs./Ms. ____________. I hereby confirm that I will not have any claim at a later date on you in respect of the said LPG connection or the equipment/security deposit towards the same. Name: Signature: Date: Place: Declaration By the Transferee/Regularized Customer I Mr./Mrs./Ms. ______________ an Indian citizen above the age of 18 years of age hereby confirm that I will submit documents required for the LPG connection, deposit security amount for the loan of the LPG equipment as per your terms and conditions. I hereby request you to transfer the abovementioned LPG connection in my name or issue the Subscription Voucher (SV) in my name for the equipment presently held by me without SV (strike out whichever is not applicable). I hereby undertake the indemnify M/s Indian Oil Corporation, Bharat Petroleum Corporation, Hindustan Petroleum Corporation against any claims whatsoever arising in respect of the LPG connection transferred/regularised in my name and the equipment/security deposit thereunder. I also affirm as under:
  • That I am not in possession of LPG connection of IOC/BPC/HPC for my domestic use, either in my name or in the name of any of my family members residing with me in the same dwelling unit.
  • That my household is independent of other households or kitchens if any within the same address.
  • That if any information/declaration given by me in this undertaking or any document submitted by me for availing this LPG connection whether in support of KYC/identity/date of birth/residence proof/Death certificate, etc. shall be found untrue or incorrect or false, IOC/BPC/HPC would be within its rights to withdraw the supply of Gas/terminate the LPG connection/seize the equipment/forfeit the security deposit and that I would have no claim, whatsoever, against the IOC/BPC/HPC for such withdrawal/termination/seizure/forefeiture.
I hereby verify and confirm that what has been stated above is true to the best of my knowledge and nothing material has been concealed therefrom. Name: Signature: Date: Place: Declaration By Distributor I confirm having physically verified the above premises on ______ and found it to be an independent household with separate kitchen at the address _________. Name of visiting Distributor’s Representative ______. Signature ____. Distributor’s Seal and Signature ______.


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